Last Updated: October 15, 2025
Effective Date: October 15, 2025
Website: https://fivem-map.com
Contact Emails:
Support: [email protected]
Refunds: [email protected]
Sales: [email protected]

1. Overview

This Digital Delivery Policy outlines how products purchased from FiveM-Map.com are delivered to customers.
Since all products on our website are intangible digital goods (FiveM maps, MLOs, scripts, and other files), no physical shipment is made.

By purchasing from our website, you acknowledge and agree to the terms of this Delivery Policy.

2. Delivery Method

• All products sold on FiveM-Map.com are digitally delivered via secure download links.

• Delivery occurs instantly or within a few minutes after your payment is successfully processed.

• Download links and order confirmations are sent to the email address you provided during checkout.

• You can also access your purchases directly from your customer account dashboard (if registered).

3. Delivery Timeframes

If you do not receive your product link within 30 minutes after successful payment, please contact us immediately at
📧 [email protected] with your order ID and payment proof.

4. Delivery Confirmation

• Once a purchase is completed, our system automatically emails a purchase receipt and a download link.

• Clicking the download link constitutes proof of delivery.

• We log the IP address, timestamp, and download activity to confirm delivery and protect against fraudulent claims.

5. Download Expiration & Access

• For security reasons, download links may expire after a set number of downloads or time period.

• You may re-request your files anytime by contacting support, provided your license is still valid.

• If a product is updated or re-released, you may receive a new download link depending on your license type.

6. Product Updates and Re-Delivery

• Product updates or bug fixes are delivered digitally through your customer account or email.

• If you lose access to your files, contact our support team with proof of purchase, and we’ll reissue your access.

• Re-delivery requests are only honored if the purchase record is verifiable.

7. Failed Delivery or Technical Errors

If you encounter any of the following:

• You didn’t receive your download link

• The file link is broken or expired

• The downloaded file is corrupted

Please reach out within 7 days of purchase to:
📧 [email protected]

Include your:

• Full name

• Order ID

• Payment method

• Screenshot or transaction ID

We will verify your purchase and resend the digital file as soon as possible.

8. Incorrect Email or Payment Issues

If you entered an incorrect email at checkout:

• Contact us immediately at [email protected]

• Provide your correct email, payment proof, and transaction ID

If your payment is pending, on hold, or marked as suspicious by Stripe or PayPal, delivery will be delayed until verification is completed.

9. Non-Delivery Situations

Delivery is considered complete once:

• The email with the download link is successfully sent; or

• The product is made available in your account dashboard.

We are not responsible for:

• Emails sent to spam/junk folders

• Incorrect email addresses entered by the buyer

• Buyer’s failure to check their inbox after payment

• Server or internet downtime on the buyer’s side

10. No Physical Products

FiveM-Map.com does not sell, ship, or deliver any physical goods.
All our products are digital downloads only.
By purchasing from us, you acknowledge that no tangible item will be delivered.

11. Refund and Replacement Policy

If a product fails to deliver due to a verified technical issue and we are unable to resolve it, a replacement or refund may be offered as per our
👉 Refund Policy

Refunds are not issued for:

• Change of mind

• Compatibility issues

• Incorrect purchase or framework

• Failure to read the product description

12. Fraud Prevention & Verification

To protect against unauthorized transactions and fraud:

• We may delay delivery for manual verification in suspicious cases.

• Verification may include email confirmation, IP check, or payment validation.

• Repeated chargebacks or disputes will lead to account termination and license revocation.

13. Customer Support

For delivery assistance, re-download requests, or technical problems, contact:

Support: [email protected]
Refunds: [email protected]
Sales: [email protected]

Our team typically responds within 24–48 hours (excluding weekends and holidays).

14. Policy Updates

We may update this Delivery Policy at any time to reflect changes in technology, delivery systems, or legal requirements.
The updated version will be posted on this page with a new “Last Updated” date.