Refund Policy

Last Updated: October 15, 2025
Effective Date: October 15, 2025
Website: https://fivem-map.com
Official Emails:
Support: [email protected]
Refunds: [email protected]
Sales: [email protected]

1. Purpose

This Refund Policy governs all transactions made through FiveM-Map.com, including the purchase of digital files, MLOs, scripts, and related FiveM assets.
Because our products are non-tangible digital goods, all sales are final and non-refundable once the product or license key has been delivered.

By completing a purchase, you expressly agree to this Refund Policy and waive any right to reversal or chargeback except as allowed under Section 4 below.

2. General Rule – No Refunds

Once access to a product has been granted (via direct download, email link, or account dashboard), you are deemed to have received the product in full.

Refunds will not be issued for the following reasons:

  • You changed your mind or no longer want the item.

  • You purchased the wrong product 

  • You lack the technical knowledge to install or configure the item.

  • The product conflicts with other scripts or modifications on your server.

  • You failed to read the description, dependencies, or compatibility notes.

  • You claim that someone else used your payment method without authorization (this must be handled directly with your payment provider).

  • You did not receive download access because you entered an incorrect email address.

Once delivered, the digital product cannot be returned, revoked, or verified unused, making refunds impossible.

3. Exceptional Cases (Limited Eligibility)

Refunds may only be granted in verified exceptional situations:

  1. Duplicate Purchase: You accidentally purchased the same item twice using the same email.

  2. Non-Delivery: You did not receive a download link or access within 7 day and support could not resolve it.

  3. Critical Technical Fault: The product is completely unusable due to a verified developer-side defect and our team is unable to fix it within 7 business days.

  4. Fraudulent Transaction: Confirmed payment fraud validated by Stripe, PayPal, or your financial institution.

  5. make you sure read  Digital Delivery 

Approved refunds are processed to the original payment method only within 5–10 business days.

4. Refund Request Procedure

To submit a refund request, you must email [email protected] within 2 days of purchase.
Your email must include:

  • Full name and order ID

  • Date of purchase

  • Product name and URL

  • Proof of payment (screenshot or receipt)

  • Detailed explanation of the issue

Failure to provide complete details will result in automatic rejection of the request.
Refund requests submitted after 10 days or without proof of payment will not be accepted.

5. Replacement & Store Credit

In cases of verified technical error or file corruption, we may choose to:

  • Provide a replacement file, or

  • Issue a store credit equal to the purchase amount

Store credit is valid only on FiveM-Map.com and is non-transferable, non-refundable, and expires after 6 months.

6. Chargebacks & Payment Disputes

Filing a chargeback or payment dispute without contacting our support first is considered fraudulent behavior.

If you initiate a chargeback:

  • Your FiveM-Map.com account will be permanently suspended.

  • All product licenses and download rights will be revoked immediately.

  • Your purchase details (including IP logs and order metadata) will be submitted as evidence to Stripe/PayPal.

  • You may be blacklisted across our partner marketplaces and hosting platforms.

We actively fight fraudulent chargebacks and cooperate with payment processors, hosting providers, and law enforcement to prevent abuse.

7. Evidence of Delivery

Delivery of a product is considered complete once:

  • The download link or key has been emailed to the customer, or

  • The product is available in the customer’s account dashboard.

Our system logs email delivery, IP address, timestamp, and download verification as evidence of product access.

8. Fraud Prevention

All purchases are automatically scanned for fraud using tools such as:

  • Stripe Radar / PayPal Fraud Protection

  • IP and geolocation checks

  • Browser fingerprinting and duplicate purchase detection

Suspicious transactions may be held for manual review or verification, which may delay delivery but ensures buyer and seller safety.

9. Support Obligations

We stand behind the quality of all verified products listed on FiveM-Map.com.
If you experience difficulty installing or using a product:

  • Contact [email protected] before requesting a refund.

  • Our team will help troubleshoot compatibility or configuration issues.

Refusal to cooperate with troubleshooting before demanding a refund will result in automatic denial.

10. Legal Compliance

This Refund Policy complies with:

  • EU Directive 2011/83/EU on Consumer Rights (Article 16(m)), which exempts digital downloads from mandatory refunds once access is granted.

  • U.S. Federal Trade Commission Digital Commerce Standards.

By downloading any product from FiveM-Map.com, you acknowledge and agree that you lose your right to withdraw or request a refund once the download begins.

11. Policy Enforcement

We reserve the right to:

  • Refuse refunds to users engaged in fraud, piracy, or file redistribution.

  • Revoke product access from accounts with multiple refund or dispute attempts.

  • Share user data (order ID, email, and IP) with fraud-prevention databases.

Our decision on refund requests is final and legally binding.

12. Contact Information

All refund or billing-related matters must be directed to:

Refund Department: [email protected]
Support: [email protected]
Sales: [email protected]
Website: https://fivem-map.com